FAQ

Welcome to www.clinicalfashionn.com, a website operated by Clinical Fashion. If you’re reading this, you know that our Site provides users with an opportunity to learn more about and purchase high quality medical apparel (such apparel, our “Products”). We developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information about you, whether you are simply visiting our Site, making a purchase, or otherwise interacting with us, as well as your rights and choices regarding such information.

So we are clear about the terminology we are using, when we use the phrase “Personal Information” in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual.

By using the Site, you agree to our Terms of Use and consent to our collection, use and disclosure practices, and other activities as described in this Privacy Policy. If you do not agree and consent, discontinue use of the Site.

If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section.

 

How We Collect Information. 

Information You Provide.

We collect Personal Information when you use the Site. The categories of information we collect and have collected about you in the last 12 months include the following:

  •  Contact Data, including but not limited to your name, email address, postal address, phone number, and similar information about your employer.
  •  Demographic Data, including but not limited to your birth date and month, gender, country, occupation, student or military status.
  •  Transaction Data, including but not limited to information about your purchases and the last four digits of your payment card.
  •  Profile Data, including but not limited to your interests, sizing, preferences, and favorites. 
  •  Content, including but not limited to content within any messages you send to us (such as feedback and questions to customer support) or publicly post on the Site (such as in product reviews).
  •  Referral Data, including but not limited the name and email address of your friend when you use our “Refer a Friend” feature.

You may choose to voluntarily provide other information to us that we do not request, and, in such instances, you are solely responsible for such information. 

We collect information when you:

  • Create an Account. You do not have to create an account in order to browse our Site or place an order. If you choose to create an account, we will collect your Contact Data and Demographic Data. Your password is stored with our service providers and we do not have access to it. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password. We may allow you to store Profile Data and other information through your account. 
  • Purchases. To place an order, we will require your Contact Data and Profile Data. We use service providers to process your payments.
  • Marketing Communications. If you subscribe to our email mailing list, we collect your Contact Data as well as other information on an optional basis. 
  • Contests and Promotions.When you enter a contest or participate in a promotion, we collect your Contact Data and any additional information or content required for the contest or promotion. These contests and promotions are voluntary.  We recommend that you read the rules for each contest and promotion that you enter.
  • Contact Us. When you contact us with a comment, question or complaint through email, social media, or telephone, you may submit Contact Data along with other information or Content. 
  • Surveys and Customer Research. From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We may collect your Contact Data and other information you submit.

 

Information Collected Automatically.

In addition, we automatically collect Personal Information when you use the Site. The categories of information we automatically collect and have automatically collected in the last 12 months include the following:

  • Site Use Data, including data about the features you use, the pages you visit, the searches you make, the Products you view and purchase, the referring/exit pages, the domain name, clickstream data, and the date/time stamp for your visit.
  • Device Connectivity and Configuration Data including data about your browser or device type, your device’s operating system, your Internet service provider (“ISP”), your device’s regional and language settings, your device’s Internet Protocol (“IP”) address (a number that is automatically assigned to your device when you use the Internet, which may vary from session to session), and other device identifiers.  

We use various current – and later – developed tracking technologies to automatically collect information when you use the Site, including the following: 

  • Log Files, which are files that record information automatically in connection with your use of the Site.  
  • Cookies, which are small pieces of information stored on your device’s browser that act as a unique tag to identify your browser. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for extended periods of time) to provide you with a more personal and interactive experience on our Site. Cookies allow us to make the Site more useful to you, remember your preferences, support security features, tailor your experience, better understand how you use the Site, and bring you advertising both on and off the Site.   
  • Pixels (also known as web beacons), which are pieces of code embedded in a website, video, email, or advertisement that sends information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or a third party to drop or read cookies on your browser. Pixels are often used in combination with cookies to track activity by a particular browser on a particular device. We use information collected from pixels to analyze trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, better tailor our Site to our users’ needs, and bring you advertising both on and off the Site. For example, some of the information may be collected so that when you visit the Site or again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests.
  • Device Fingerprinting, which is the process of analyzing and combining sets of information elements from your device’s browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device and uniquely identify your browser and device.

 

 How We Use Information.

We use the Personal Information we collect for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for using information, including in the last 12 months, include the following:

  • Operating and managing our Site.
  • Processing and fulfilling transactions and purchases.
  • Performing services requested by you, such as responding to your comments, questions, and requests, and providing customer service.
  • Sending you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages. 
  • Preventing and addressing fraud, breach of policies or terms, and threats or harm.
  • Monitoring and analysing trends, usage, and activities. 
  • Conducting research, including focus groups and surveys.
  • Improving and customizing the Site and our other websites, apps, marketing efforts, products and services.
  • Evaluating whether you are a good match for our Ambassador Program and to administer the benefits of the program.
  • Developing and sending you direct marketing, including advertisements and communications about our and other party products, offers, promotions, rewards, events, and services.
  • Administering your participation in the contest or promotion, including to deliver a prize to you if you are the winner.
  • Providing you advertising. 
  • Fulfilling any other business or commercial purposes at your direction or with your consent.

Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we use information about you, please see the “Your Rights and Choices” section below.

 

How We Share Information.

We share the Personal Information we collect in accordance with the practices described in this Privacy Policy. The categories of entities to whom we disclose and have disclosed information in the last 12 months include the following:

  • Service Providers. Your information may be transferred to service providers who process the information on our behalf, including service providers that process purchases for us, host the Site, help with fraud prevention and technical support, verify your eligibility for certain discounts, and provide analytics, advertising, and marketing services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose the information for their own marketing or other purposes, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.
  • Vendors and Other Parties. We share information with vendors and other parties, including analytics and advertising technology companies. Vendors may act as our service providers, or in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the “Advertising and Analytics” section below.
  • Affiliates. To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in the event we have such Affiliates in the future.
  • Partners. We share information with our partners in connection with offering co-branded services, selling or distributing our products, providing promotions, or engaging in joint marketing activities.
  • We share information with our customers in connection with us processing their transactions and purchases.
  • Legal and Compliance. We and our Canadian, U.S. and other foreign service providers may disclose your information if we believe that such disclosure is necessary to (i) resolve disputes, investigate problems, or enforce our Terms of Use; (ii) comply with relevant laws or to respond to requests from law enforcement, regulatory bodies or other government officials relating to investigations or alleged illegal activity, or in response to a subpoena, a search warrant or other legally valid inquiry or order; (iii) another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud; or (iv) protect and defend our rights or property or the rights and property of you or third parties.
  • Sale of Business. We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of FIGS or as part of a corporate reorganization or other change in corporate control.
  • We share information you make public through the Site, such as information when you post a review. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information, subject to additional rights set out in the “Your Rights and Choices” section below. 
  • Facilitating Requests. We share information at your request or direction, such as when you use our “Refer a Friend” feature.
  • Consent. We share information with notice to you and your consent.

 

Analytics and Advertising.

 We use tracking and analytics services such as Google Analytics to track and analyze how visitors use our Site. Google’s right to use and share information collected by Google Analytics about your visits to the Site is governed by the Google Analytics Terms of Service and the Google Privacy Policy. In addition, we work with agencies, ad networks, and other advertising companies to place ads for our products on other websites and services. For example, we place ads through Google and Facebook that you may view on their platforms as well as on other websites and services.

As part of this process, we may incorporate tracking technologies (including cookies and pixel tags) on our Site in order to provide you with tailored advertisements across the Internet. These tracking technologies may collect information about your activity across time and services (including on our Site and other websites such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on other websites (“Interest-based Advertising”). This information may also be used to evaluate the effectiveness of our online advertising campaigns.

We also use audience matching services to reach people (or people similar to people) who have visited our Site or are identified in one or more of our databases (“Matched Ads”). This is done by us uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Site, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Site and may share your email address with Facebook as part of our use of Facebook Custom Audiences.

As indicated above, vendors and other parties may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.

For further information on the types of tracking technologies we use on the Site and your rights and choices regarding analytics, Interest-based Advertising, and Matched Ads.

If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section.