At ClinicalFashionn, we are committed to delivering exceptional service and quality products. We value all feedback—positive or negative—and take every complaint seriously. Our goal is to resolve any concerns promptly, fairly, and respectfully.
1. Purpose
This policy outlines how customers can submit complaints and how we handle them. It ensures a consistent and transparent approach to resolving issues.
2. What You Can Complain About
You may file a complaint if you experience:
-
Defective or damaged products
-
Delays in delivery or fulfillment
-
Incorrect or incomplete orders
-
Poor customer service
-
Any other concerns related to our services or products
3. How to Make a Complaint
To submit a complaint, please contact us using one of the following methods:
Phone: 1-800-851-8178
Email: info@clinicalfashionn.com
Mail:
ClinicalFashionn
443 Essex Street
Brooklyn, New York 11208
United States of America
Please include as much detail as possible, such as your order number, the nature of the issue, and any relevant photos or documentation.
4. How We Handle Complaints
-
We will acknowledge your complaint within 2 business days.
-
Our team will review your complaint and may contact you for further information.
-
You can expect a resolution or detailed update within 7 business days of acknowledgment.
-
If further investigation is needed, we will provide a clear timeline for resolution.
5. Our Commitment
We are dedicated to:
-
Listening to our customers with empathy and professionalism
-
Taking responsibility when things go wrong
-
Making improvements based on customer feedback
Your satisfaction is important to us, and we’re here to ensure your experience with ClinicalFashionn remains positive and rewarding.
